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Location, Location, Location: How Visibility, Technology and Efficiency Led to Rapid Success

Issue: Winter 2016
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Corson Dentistry, Denver, Colorado

corson reception800-220x220.jpg Location, Location, Location: How Visibility, Technology and Efficiency Led to Rapid Success
Plush leather armchairs, soft lighting, and a personal touch of his Army uniform in the reception area puts patients at ease and subtly communicates that Dr. Corson is dedicated to providing advanced, modern dental care as well as a comfortable, soothing experience.

From an Army hospital to a state-of-the-art cosmetic dentistry practice and finally, to his own private practice in his hometown of Denver, Dr. Mike Corson, Jr. has practiced dentistry in very different environments. Through those experiences, he has honed his skills in a wide range of dental specialties which helped him envision how his own practice would be.

Today, anyone who drives down I-25 in downtown Denver cannot help but see the oversized sign that advertises Corson Dentistry: it sits atop his building and is seen by 420,000 cars driving by every day!

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To maintain an open feeling, Dr. Corson chose glass walls with rich wood beamed accents to showcase the consultation room. Neutral browns and tans create a calming color palette, and complement items such the check-out desk and waiting area.

The Location That Almost Wasn’t
Dr. Corson made the decision to move back to Colorado after practicing dentistry in the Army and Scottsdale, Arizona. He had nearly settled on a location in a Denver suburb that his research confirmed would be profitable. Meanwhile, Henry Schein Field Sales Consultant Jason Whitlow met the doctor by chance at the office of another Denver dentist while making a sales call. Mr. Whitlow later reached out to Dr. Corson to suggest the downtown location. What the doctor saw convinced him that it was an even better site than the suburban one.

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“I saw the location and the density around the office,” said Dr. Corson. “It was dense—I knew I could market to the area for years! The location also had great visibility and parking,” he continued. “Other offices nearby either didn’t have the same visibility or wouldn’t accept insurance, so I knew I could attract and retain a lot of patients there.”

The doctor believed a combination of personality, efficient systems, and a well-trained staff would lead to enough referrals that he could offset the money that would be written off from the insurance plans.

Today, Dr. Corson treats 3,500 active patients and adds 120 new patients each month. The 9 x 12-foot sign on top of his building that practically jumps onto the freeway is his main form of marketing; he also relies on Google and Yelp reviews he receives online from satisfied patients.

“We dominate now, with hundreds of positive reviews! When prospective patients look us up, that’s what they see.”

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Dr. Corson selected Midmark chairs and lights and opted for compact rear-delivery cabinetry to store supplies and equipment. This provides him with the space to use additional equipment in the operatory, such as the Planmeca PlanScan.

Interestingly enough, even though the location was outstanding, the space inside the building—retail space on the main floor with senior living apartments above—was nontraditional and therefore quite challenging to work with. The square footage was tight, so fitting all of the equipment required some changes to the usual specifications.

“When someone asks, I typically recommend 400 square feet for each operatory, but that wasn’t possible in Dr. Corson’s space, so the design had to be adjusted,” said Henry Schein Equipment & Technology Specialist Mike Stanislawski, who worked alongside Mr. Whitlow to help the doctor make selections for the office.

The office was built with five operatories; three were outfitted immediately with Midmark chairs and cabinetry. An atypical design allowed the doctor and his staff more room to navigate the smaller space.

“We had to maximize our capacity in exchange for the great location,” explained Dr. Corson, who noted that the operatories are about eight feet across instead of the more common 10 feet. “We don’t have side cabinets in any of the treatment rooms. Removing them gave us more space. We store supplies in 12 o’clock units, and we reorder supplies from Henry Schein by scanning bar codes, which are filed in a three-ring binder.”

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Left to right: Rudy Wolf, Regional Manager; Dr. Mike Corson; Jason Whitlow, Field Sales Consultant (Not Pictured: Mike Stanislawski, Equipment & Technology Specialist)

Spa-Like Ambiance and Amenities
The practice is truly spa-like, with rich chocolate brown walls, comfortable upholstered furniture in the waiting area, and a generous use of stained wood accents in wall niches and shelving and for framing the glass walls that keep the office open and bright. These homey touches are further emphasized with vertical wall tiles and carpeting that lead patients through the office, all in the same neutral tones. Other luxurious amenities include heated massage chairs and paraffin-wax hand treatments. To the delight of the hometown sports fans, framed jerseys from local professional athletes, who happen to be current and former patients, line the hallways. And as patients help themselves to gourmet coffee from the beverage station, they can look up and see Dr. Corson’s framed army uniform, which is proudly displayed in the office.

“I personally wouldn’t be where I am today,” said Dr. Corson, “without my time in the military and the mentorship I received from both Dr. Mark Peck, a renowned cosmetic dentist, and my dad [Dr. Mike Corson, Sr.], who is a well-known, retired dentist in the area.”

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The doctor has fully integrated digital imaging, CAD/CAM and practice management software into his paperless office. Using Planmeca’s robust Romexis software for diagnosis and treatment planning, he has maximized the advantages of 2D and 3D imaging by connecting the technology into a seamless workflow.

High-Quality Care Facilitated by Cutting-Edge Technology
The 3,000-square-foot office, with its sophisticated, yet comfortable feel, is equipped with the latest technology and equipment, and Dr. Corson essentially went “all in,” purchasing everything he would need from day one instead of gradually adopting technology as his patient load grew. The office is paperless and every piece of equipment is integrated with Dentrix practice-management software.

He brought an existing CAD/CAM system with him when he moved to Colorado, and he purchased a panoramic X-ray machine and digital sensors. After a year of running Corson Dentistry, he upgraded the pan to the Planmeca 3D Cone Beam unit.

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Dr. Corson has always loved Denver sports, and with his advanced cosmetic training and new location he has been able to have some local sports heroes as patients in his practice.

“Before I had a cone beam, I sent my implant patients out for a CBCT scan,” remembered Dr. Corson. “They would have to get in the car and see someone they didn’t know. They didn’t want to do that. They would either wait on the procedure or ask for a bridge instead. Now, we do the scan right in my office and we have an acceptance rate of about 90%.”

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Dr. Corson fabricates close to 90% of restorations in his office, same-day. Two laptops are connected to the PlanMill, and his volume has grown so significantly that he plans to add a second PlanMill to his practice in the near future to keep up with the demand.

Around the same time, he also purchased a new Planmeca FIT restorative system to replace the CAD/CAM system he had. It made a large impact because he fabricates about 90% of all restorations in-house.

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Dr. Mike Corson, Dr. Kyle Miller and Staff

“The Planmeca FIT system allowed me to connect two laptops to the PlanMill,” said Dr. Corson, who found the one room/one laptop setup with his previous CAD/CAM system was limiting his patient care and workflow. “I was going between rooms, so being able to add a second laptop was huge. Plus, the Planmeca FIT is a great product. The break-even point is so low, and I make money every month having that unit. It’s had such a big impact on our practice that we are close to buying a second PlanMill.”

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The sleek building which houses Corson Dentistry on its main level, is located in a densely populated Denver area and the exterior signage is seen by hundreds of thousands of commuters each day.

Restorations placed on implants are still sent out to a lab, but the doctor utilizes Planmeca Romexis and DDX software, which shortens the process by at least a week, and in his opinion, creates better-fitting, more precise restorations.

Rapid Growth in Staff, Space, and Hours
When Dr. Corson opened the practice in November 2011, he employed just one assistant and one front-desk employee. He performed all procedures, from simple cleanings to complex procedures. Over the next few years, he added several hygienists, completed the other two operatories and welcomed Dr. Kyle Miller into the practice. Henry Schein helped Dr. Corson with the valuation of the practice and in drafting the subsequent associate agreement with Dr. Miller.

In 2013, Dr. Corson broke through a wall to expand into adjacent space and added three more operatories, bringing the total to eight.

“One of my favorite things about the practice is looking down the hallway into the new treatment area,” said Dr. Corson. “Now that we’ve maximized the space, we are offering extended hours.”

Dr. Corson and Dr. Miller work on a split-shift schedule, with Dr. Corson working 7 a.m. to 1 p.m. and Dr. Miller working 1 p.m. to 7 p.m. These expanded hours are convenient for patients and allow the doctors to fully utilize all of the treatment rooms.

Many young dentists who have started or want to start their own practices want to meet with him and pick his brain,” confirms Mr. Stanislawski. “They constantly seek him out, and he has a very open-door policy.”

Ultimate Goal to Expand to Multiple Locations
With no further expansions possible in the current space, Dr. Corson’s next goal is to expand his business through the acquisition of additional offices, and he would like to eventually have six locations under the Corson Dentistry banner.

In addition to operating a successful dental business, he also finds himself sharing his expertise in technology, lecturing about the Planmeca FIT restorative system at dental events, and sharing his approach to integrated technology in his practice. “Many young dentists who have started or want to start their own practices want to meet with him and pick his brain,” confirms Mr. Stanislawski. “They constantly seek him out, and he has a very open-door policy.” Dr. Corson maintains that his mission is simple: offer comfortable, compassionate, and convenient care to all patients. It must be working because many patients drive a long way to see him! His successful formula—personality, good systems and staff, and a great location—has proven itself, beyond a doubt.