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Hoekwater Family Dentistry 2011 Working Toward Continued Success

Issue: Summer 2011
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Understanding goals–Henry Schein Dental’s specialists strive to support and mentor their customers. By listening to customers’ concerns and providing the products and services for them to accomplish their individualized business goals, we can more effectively work with them to ensure that they achieve the success they have envisioned.

“In planning our new location and building, our goal was to make sure we achieved a comfortable atmosphere for staff and patients,” comments Dr. Andrew J. Hoekwater. “ Through the combination of homework and preparation by our staff and the experience of the specialists from Henry Schein Dental, we were able to realize that goal.” Henry Schein Dental Equipment Sales Specialist Bill Smith determined the number of operatories and square footage required for Hoekwater Dentistry’s new space. With three doctors, five hygienists, and five assistants, it was calculated that the doctors would need from 9 to 10 operatories and from 4,000 to 5,000-sq. feet to accommodate their needs.

“We have a history with Henry Schein; a long-standing relationship and trust that was built over time,” notes Dr. James C. Hoekwater. [The] consistent quality of [their] service could be depended upon and the communication level regarding details large and small helped to make the project manageable and even enjoyable.”

Technology with the future in mind–Staying abreast of today’s “smart” technologies helps the modern dental facility to streamline their daily activities and offer patients a wide range of treatment options, many of which can be completed in just one visit. For Hoekwater Dentistry, the decision to create a paperless office made a measurable difference in their efficiency. Incorporating intraoral cameras has given them the ability to show the patient what is going on inside their mouth, better facilitating an understanding and acceptance of proposed treatments.

A dependable partnership–“Because of our continuous relationship with Henry Schein Dental, we will be able to provide professional excellence and state-of-the-art technology in a comfortable environment. Our professional goal of having all 3 dentists at the facility full time will be realized in June 2011,” adds Dr. James P. Hoekwater. “With our growth in new patients at 20% since opening—the future looks good!”

Left to right: Dan Madsen, Equipment Service Technician; Kathy Christensen, Field Sales Consultant; Dr. James P. Hoekwater, Dr. James C. Hoekwater, Dr. Andrew J. Hoekwater, Bill Smith, Equipment Sales Specialist; Rob Hulick, Regional Manager.

Featured Equipment:

Air Techniques ScanX

Dentrix

KaVo Quattrocare

Midmark Track Light Monitor

Pelton & Crane Ergo Soothe Massage Chairs

Dr. James C. Hoekwater
Dr. James P. Hoekwater
Dr. Andrew Hoekwater
Hoekwater Family Dentistry

It’s a “family affair” at Hoekwater Family Dentistry! Dr. James C. Hoekwater and sons, James and Andrew are all attending to the business at hand at their well-designed new dental facility in Wyoming, Michigan.

Equipment chosen reflected the projected demands of the office. Function, ergonomics, and integration were first and foremost with the Doctors. Reliability and low maintenance were also important factors. Also prominent in the considerations for the office was its ability to stand up to the regulatory requests of the U.S. Green Building Council’s Leadership in Energy and Design (LEED). LEED is the nationally-recognized standard for green buildings.
“It was exciting and challenging to meet the requirements presented to secure certification,” adds Dr. James C. Hoekwater. “The final outcome worked and feels pretty good.”

If you love relaxed and comfortable with a touch of Craftsman-style ambience, you’ll be right at home at Hoekwater Family Dentistry. Warm and welcoming, the waiting area offers wide-screen TV viewing in front of the beautiful, ceiling-to-floor stone-faced fireplace; the XBOX 360® for amusement; and your choice of beverages while awaiting treatment. Wide hallways, high ceilings, and large operatories and staff areas make the office’s traffic flow more easily.

“In planning our new location and building, our goal was to make sure we achieved a comfortable atmosphere for staff and patients.”

The Doctors agree that the new environment makes coming to work fun and easy. The staff agrees it is exciting to be part of a new and growing health care environment without the old space constraints. The patients love the office—from the operatories with massaging chairs to the easy parking accommodations—it’s a hit over and over again!

“Find people you can trust to work with—and take your time planning,” advises Dr. James C. Hoekwater. “Because of our continuous relationship with Henry Schein Dental, we will be able to provide professional excellence and state-of-the-art technology in a comfortableenvironment for our patients now and in the future.”