Most owners of new technology start out by critically scrutinizing their new piece of equipment. The first 100 days is the perfect span of time to judge a sophisticated product because you are still in the learning stage, but it is long-enough to form a qualified opinion about functionality, usability, and results. The 100-day user offers valuable insights.
Dr. Wendy AuClair Clark is a practicing prosthodontist at Goldstein, Garber & Salama, in Atlanta, GA, and a 100-day TRIOS user. Dr. Clark was excited to use the 3Shape TRIOS because she had used other digital impression scanners in the past and was eager to learn how TRIOS would compare.
How was your experience getting started with the 3Shape TRIOS solution?
Both the set up and training were easy. The system expert set it up with our network and with the connection to our labs. The second day was training. We worked with the TRIOS interface: turning it on, adding users, checking cases, and trying out scanning methods. The trainer followed up a month later, which worked perfectly.
How do you like using TRIOS?
I have experience using other scanners, but using TRIOS has been refreshing. I appreciate that the scanning is continuous, that I click just one button and start scanning, which makes it quick. I also like that the colors of the scans are so natural and the tip is heated because I don’t have to blow as much air into the patient’s mouth– which is crucial when it comes to patient sensitivity. I have had a patient who has dreaded traditional impressions because of his gag-reflex. However, with TRIOS, I can stop, let the patient relax, and restart the scan when he is ready.
“I have experience using other scanners, but using TRIOS has been refreshing. I appreciate that the scanning is continuous, that I click just one button and start scanning…”
Has your doctor-patient experience changed since using TRIOS?
The patients have been very impressed and appreciate that we implement new technology into our practice. They also like seeing the images from the scan. Eventually I will connect the TRIOS solution with an iPad for patient education as well.
Has the communication improved between you and your labs?
I keep in touch with the labs much better and follow up on cases faster, which has reduced the total time for treatments. I was able to get in touch with my lab when they were having trouble reading the margin line. I easily reset the margin line, and the crown came back in perfect form. I didn’t have this option with my previous scanners.
What kinds of cases are you mostly using the TRIOS for?
Originally I was using it primarily for crowns, including screw retained. However, now I am mainly doing implant cases (milled abutments). Being able to use the same workflow for the scanning has made the transition into implant cases seamless.