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Preferred Dental-San Antonio, TX

Issue: Summer 2009
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For Dr. Andres Biaggi, his emphasis on patient comfort, a wide range of treatment options, and a business with investment potential drove the vision for his new office. “I wanted an adequate and spacious area with plenty of room for storage, a consultation area for treatment and financial planning, and a specific area for Cone Beam imaging,” begins the Doctor. “Rooms that are ergonomic and well-thought out, with a home for every item that I use…and to manage then equipment I use without a tangled mess of tubing everywhere. I want my practice to reflect the quality of dentistry that I provide.”

To give his dream “legs” and enable his practice to meet the challenges it will take on by offering cosmetic and restorative dentistry as well as surgical and endodontic options, Dr. Biaggi chose to build in an area of San Antonio, Texas that was experiencing dynamic growth and opportunity. Following the Doctor’s projected needs, Preferred Dental Center was created to embody the perfect blend of well-designed space, multiple patient services, and cutting-edge technology that will accelerate its growth and also make it a highly attractive to potential buyers at a future date.


It’s no secret that “teamwork makes the dream work.” Henry Schein’s talented team went to work on Dr. Biaggi’s requests for his new office and came up with a plan that incorporated a complete spectrum of products and services honed to his practice’s specializations. The combined efforts of Equipment Sales Specialist Bill Hildebrand, Field Sales Consultant Andrew DeLaCruz, Technology Specialist Karl Nussbaum, and Design Specialist Genevieve Cicero brought together all the elements necessary for Preferred Dental’s successful start.

Equipment Sales Specialist Bill Hildebrand comments, “Dr. Biaggi reviewed many of our Sidekick magazine’s articles on design implementation, gathering ideas for his new premises. The decision to go with Henry Schein for his office was also made because of our Total Solution approach to satisfying dental healthcare providers in reaching their specific business goals. From design to equipment, Total Solution offers support and direction from project inception to follow-up and maintenance—all the options that might be required to set up and help ensure an efficient and productive work space.”


“Bill made himself available to meet…whenever [it was] convenient for me,” remarks Dr. Biaggi. He was sensitive to my time commitments and we communicated frequently by email, which allowed me to respond to any questions based on my schedule. Karl Nussbaum, my DENTRIX and technology representative, listened to my needs and what I felt the ideal patient experience would be. Andrew helped keep us focused on the goal. Basically, Henry Schein Dental took care of everything from designing the building to supervising the build-out and finishing.”

Contemporary furniture, fabrics, and fixtures were used in the reception area and throughout the facility, with treatment areas painted in cool and calming colors. The office’s abundance of large windows helps to create a feel of openness. Midmark cabinetry was used to maximize utility space and provide better work flow. “We spent a great deal of time at the Texas Dental Convention,” comments Bill Hildebrand. “The Midmark line represented a durable, efficient, and beautiful look and feel that the Doctor and his staff wanted. It was a unanimous decision.”

 Dr. Biaggi is especially proud of the surgical room, which has a separate exit to ensure privacy for the sedated patient. The i-CAT imaging area is situated to allow the best patient flow, and is one of many products that show the doctor’s commitment to the use of modern technology for enhanced patient care and greater treatment satisfaction. “I enjoy the way we are able to communicate with our patients by using trackmounted monitors. Patients can easily view images from the camera as well as their X-rays. We then use the GURU program to tie all the information together so our patients truly understand the diagnosis and treatment planned for them,” adds Dr. Biaggi. “.

“We are [also] looking into the E4D in-office milling/restoration system to [further expand] our patient treatment options. Given our design, we have the ability to incorporate whatever new technology may become available. Bill and his team have been terrific to work with. They have the resources to help bring your vision to reality with office design, coordination with architects, equipment selection, jobsite planning with subcontractors, technology integration, and training. The office is a great accomplishment, and it is another major step for me in my career.”

“Preferred Dental has a layout that allows an almost timeless venue for high-touch, high-care dentistry in a durable, comfortable, and affordable setting,” notes Bill Hildebrand. “The practice will continue to grow and flourish while providing an excellent return on investment. I am most proud of the Dr. Biaggi smile when I see him in his new facility…and I am happy that our team was able to deliver it to him.”

Left to right: Bill Hildebrand, Equipment Sales Specialist; Damian Crow, Lead Tech (EST); Dr. Andres Biaggi; Dr. Lisa Ding; Andrew DeLaCruz, Field Sales Consultant; Michael Porro, Regional Manager